Refund policy

Last Updated: September 14, 2026

This Refund Policy applies to purchases from OASYS LLC, doing business as STEEL SKINZ ("STEEL SKINZ," "we," "us," or "our"), and forms part of our Terms of Service. Capitalized terms not defined in this policy have the meanings given in the Terms of Service.

All Sales Are Final

Because each Product is custom-made using Customer Artwork, all sales are final. We do not accept returns or exchanges for buyer's remorse, design preferences, Customer Artwork errors, low-resolution files, incorrect information supplied by the customer, installation errors, misuse, or normal wear.

This policy does not limit any consumer right or remedy that cannot legally be waived or excluded.

Design Preview and Confirmation

Before completing checkout, you will have the opportunity to review a preview of your submitted design in the design editor. After adding the Product to your cart, you may view the preview again by selecting the design thumbnail. By completing your purchase, you confirm that you have reviewed and approved the Customer Artwork, spelling, layout, orientation, cropping, Product and vehicle selection, and all other visible design details.

After your order is placed, STEEL SKINZ will send a confirmation email showing or linking to the design received for production. You must notify us within 24 hours after that email is sent if the design shown in the confirmation does not match the preview you approved.

Unless we receive such notice, the design will be considered confirmed and production may begin after the 24-hour period. If you timely report a mismatch and we confirm it, we will pause production while we correct the production file.

The confirmation period is not an opportunity to revise approved Customer Artwork or cancel the order. However, STEEL SKINZ may allow a correction or cancellation before production begins at its sole discretion. Once production begins, the order cannot be changed or canceled except as required by law.

The preview and confirmation are intended to show design, layout, and cropping. They are not exact color proofs. Colors displayed on a screen may differ from the printed Product because of monitor settings, printing materials and processes, and RGB-to-CMYK color conversion.

Order Changes and Cancellations

Contact us immediately if you wish to request a change or cancellation. Changes and cancellations are not guaranteed and may be approved only at STEEL SKINZ's sole discretion before production begins.

If we approve a cancellation before production begins, we will refund the amount collected for the canceled order to the original payment method. Once production begins, the order cannot be changed, canceled, or refunded except as provided in this policy or required by law.

Damaged, Defective, or Incorrect Products

If your Product arrives damaged, is materially defective, is different from what you ordered, or materially differs from the design confirmed under our Terms of Service because of an error by STEEL SKINZ, contact us within 7 days after delivery at support@steelskinz.com. This seven-day period applies to issues reasonably discoverable when the Product is delivered and does not limit any right that cannot legally be limited.

Please include:

  • Your order number.

  • A description of the problem.

  • Clear photographs showing the issue.

  • Photographs of the packaging if the Product was damaged during shipping.

We may request additional photographs or other reasonable documentation needed to evaluate the claim.

If we approve a claim, STEEL SKINZ may choose to provide a replacement at no additional cost or issue a refund to the original payment method, unless applicable law requires a different remedy. An approved replacement includes production and shipment of the replacement at no additional charge.

If STEEL SKINZ chooses to issue a refund, the refund will include the purchase price and applicable taxes paid for the affected Product. Because standard shipping is provided at no separate charge, no separate shipping amount will be refunded.

Do not return or ship the Product to STEEL SKINZ. Approved replacement and refund claims do not require a return.

What Is Not Considered a Manufacturing Defect

Manufacturing defects do not include:

  • Issues visible in the pre-checkout design preview approved by the customer.

  • A difference shown in the confirmation email that was not reported as a mismatch within the 24-hour confirmation period.

  • Spelling, sizing, cropping, placement, or design issues contained in Customer Artwork or order information approved or supplied by the customer.

  • Low-resolution, blurry, pixelated, or improperly formatted Customer Artwork.

  • Reasonable, non-material differences between colors displayed on a screen and colors in the printed Product.

  • Compatibility problems resulting from incorrect vehicle or Product information supplied by the customer.

  • Damage caused by improper installation, use, removal, cleaning, maintenance, or storage.

  • Damage caused by accidents, road debris, severe weather, misuse, customer modifications, or use outside the Product's intended purpose.

  • Normal wear, fading, or deterioration consistent with the Product description and ordinary outdoor use.

Delayed or Unshipped Orders

We will make reasonable efforts to ship your Product within the production timeframe stated on our website or during checkout. If we cannot ship within that timeframe, we will provide a revised estimated shipping date and any opportunity to consent to the delay or cancel the unshipped order and receive a refund required by applicable law.

If an unshipped order is canceled because of a delay as required by applicable law, we will refund the amount collected for that order to the original payment method.

Lost or Undelivered Orders

If your order does not arrive within the estimated delivery period, contact us at support@steelskinz.com.

We may ask you to confirm your shipping address, check with household members or neighbors, and cooperate with a carrier investigation. If the carrier confirms that the shipment was lost before delivery, STEEL SKINZ may choose to provide a replacement or issue a refund to the original payment method.

If tracking shows that an order was delivered but you cannot locate it, contact us within 7 days of the reported delivery date so we can help investigate. STEEL SKINZ is not responsible for packages stolen or lost after carrier-confirmed delivery to the address provided at checkout, except where otherwise required by law.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned to us because of an incorrect or incomplete address, refused delivery, or another issue not caused by STEEL SKINZ or the carrier, the order will not be refunded. If we approve reshipment, the customer will be responsible for any additional shipping cost.

Refund Processing

Approved refunds will be issued to the original payment method. We generally process refunds within 5 business days after approval. Your bank or payment provider may require additional time to post the refund to your account.

Contact Us

Questions or claims regarding this policy may be sent to:

OASYS LLC d/b/a STEEL SKINZ

Email: support@steelskinz.com